Cancellation Policy

Thank you for supporting our family run small business. We rely on your orders to continue to operate our business and serve you better.

Skate Products and purchased goods:

Please note that any order that is not in stock at our location or considered a pre-order is placed on order by Retro Rollers Inc. with our suppliers within 72 hrs of your confirmation of order, or confirmation of sizing if applicable. This means that we have paid for your order and are subject to cancellation fees from our suppliers and bank charges for banking withdrawals and administration costs. In order to protect the financial well-being of our small business, should you decide to cancel your order after this 72 hr period, we reserve the right to charge a 15% cancellation fee which will be deducted from your cancelled invoice.

Classes and Events:

Retro Rollers Inc. will provide a refund or move your booking if you cancel with more than 24 hours notice from the session start.  You must inform us by email  skate@retrorollers.ca  . We will not accept cancellations by social media direct messenger services. We are sorry that we are not able to refund you or move your booking for cancellations with less than 24 hours notice. If you are unable to attend with less than 24 hours to go, you may sell or transfer your ticket to another person.

You undertake all activity at your own risk. Retro Rollers Inc.  cannot be held responsible for any accident or injury, and a waiver must be agreed to at the time of booking. Should you reschedule a session, we will assume you agree to your original waiver being transferred to the new date.

Contact us if you have any questions:

If you have any questions please contact us at skate@retrorollers.ca

Thank you for your understanding.ad the class description and ensure you respect their policies.

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