Return / Exchange Policy

Thanks for shopping at Retro Rollers Inc.

We strive to provide the best online retail store experience. We love roller skating and we want to help you be the best skater you can be. If you are not entirely satisfied with your purchase, we’re here to help.

PLEASE ASK US FOR ASSISTANCE prior to ordering.  Why?  We are happy to help make it right the first time.  Shipping is very costly!  We are real humans, and we answer back as quickly as we can 🙂 

We need to know what is coming back to us and Why – PLEASE CONTACT US VIA EMAIL PRIOR TO RETURNING ANY ITEM.

PLEASE USE STRONG PACKING TAPE TO SEAL YOUR RETURN BOXES  – We have had returns come back to us in very poor condition due to the boxes breaking open during transport. Use of painters tape, or gift wrapping tape will likely not hold your package closed for the items’ safe return to us.

Returns
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the exact same condition that you received it, not be altered in any way, be in the original undamaged packaging, and have the receipt, invoice or proof of purchase. Please enclose a copy of the invoice with your returned item(s) and a note stating the reason for your return and if you require an exchange.

If any one of the above eligibility conditions are not met then we will be unable to return your item(s).

Refunds/Exchanges
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment, or we will exchange it for an item of the same value – any change in product or value will be accounted for and either charged extra, or partially refunded.

You will receive the credit within a few days, depending on your card issuer’s policies.

Shipping
You will be responsible for paying for your own shipping costs for returning and/or exchanging your item. Shipping costs are non refundable.
If you are eligible for an exchange, the purchaser (you) will pay for cost of shipping before the exchange is shipped back to the purchaser.

If your item has been rerouted or redirected due to an address error on your part, you are responsible for payment of the reroute/redirection.  Should you desire a refund, the shipping fees incurred by Retro Rollers Inc. will be deducted from your refund.

ALL Returns can be sent to: Retro Rollers Inc – PO Box 142 Wellesley PO, 1166 Queens Bush Rd, Wellesley, ON N0B 2T0

Re-Stocking Fee
We reserve the right to charge a 15% restocking fee on any returned items

If you should have any questions please feel free to contact us – [email protected]

 

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