Shipping Details

Flat Rate Shipping

We offer $15 flat rate shipping (per box) to most Canadian addresses. The only exceptions are extremely rural areas where postal services come at a premium.

We generally ship our flat rate parcels via Canada Post Expedited.

Shipping Charges

We reserve the right to reassess the shipping charges on any order. Typically this only occurs if the order is too heavy or voluminous to fit in a single box, or if the delivery address is too rural to qualify for flat rate shipping. We will contact you with the new charge for authorization.

We normally ship by Canada Post Expedited, or occasionally by an equivalent ground service. We ship all orders from our London shop, except in extraordinary circumstances.

Custom skates typically take 15-30 business days for delivery. Please contact us for a more precise estimate.

Certain items require sizing confirmation. If we are unable to reach you, this can delay your order! Please double-check your contact information before submitting your order.

Back-orders / out of stock items

We will contact you immediately if an item you ordered is out of stock or on back-order at our location or supplier. In order to ship certain items (i.e. skates), we may need to confirm sizing with you. If we are unable to reach you, this may cause a shipping delay. Back-orders (out of stock items) do occasionally happen. You will hear from us right away if anything from your order is out of stock. We will let you know when the item is expected and whether there are any substitutions that we can recommend. You will also always have the following options for backorders:

  • Cancel the back-ordered item from the order. We will refund you for the item, and ship the rest of the order immediately.
  • Wait for the back-ordered item to come in stock, and have the order shipped then.
  • Have all in-stock items on the order ship immediately, and have the back-ordered item ship when it is back in stock. The customer is responsible for the shipping costs for multiple/additional shipments. We only offer one flat rate shipping per order, additional shipments are at regular Canada Post rates.

If you have any questions please email us: skate@retrorollers.ca

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