“I forgot something on my order, can I add it?” There is an option on checkout to “add to my existing order”. This is a great way to top up your order, and not pay additional shipping. Please note, your original order may be already packed, and possibly shipped – shoot us a msg if you are doubtful. It also helps us tremendously if you tell us the original order number that the shipping is paid on.
“I selected pick up in Wellesley, when can I pick up?” – Pick ups are booked between Monday to Friday as we take our weekends to recharge. We are really happy to make accommodations as we can, however we ask for your patience so we can properly inspect your parcel, and arrange a time through the week that works mutually. Should you not be available to pick up Monday through Friday, please select flat rate shipping.
“Do you ship to the USA?” – We CAN and WILL ship to the US, and anywhere in the world for custom orders only. We will provide this service one on one, and ask that you send us an email at [email protected] to make those arrangements.
“Can I pick my order up?” – Yes you may! The location for pick ups is in the town of Wellesley Ontario – Not London Ontario where our store location is. Why? Our Pro Shop is located inside the North London Optimist Community Centre. We have not had access to our store since March, 2020. We do not know when we are permitted to return as our opening will coincide with roller skate programming. We appreciate your understanding as we try to adapt.
“How much is shipping?” – Within Canada – $15 plus tax. All prices shown on our website are in Canadian dollars and will be charged taxes at the point of sale in Ontario, Canada (HST).
“Can you hold items?” – We do not hold or reserve any items.
“I added myself to a waitlist, when can I expect to receive this item?” – Our waitlist is not a hold. Our waitlist option will email you when we have added more stock (which means we physically have that item again), or when we have opened “pre-orders” (Which means we are expecting to receive an item, however do not have possession of that item yet. We may reserve an item as payment is pending, however this is the only exception.
“Available on backorder” – We do not have it physically in stock, however we can order from our supplier. During COVID-19, we can only provide an estimate for these items. Please refrain from ordering items on backorder if you need the item right away.
“Is your store open?” No, not since March 16th 2020. We were forced to close due to the pandemic and we have not reopened. Our Pro Shop is normally located INSIDE a community center in London Ontario. Our reopening is at the mercy of this pandemic, and the decision will be 100 percent up to the City of London Ontario. We took our entire store home located in Wellesley Ontario. For now, we work from our home fulfilling online purchases only. When we open, we will be yelling it from the treetops. We have posted on Google, Facebook, Instagram, Twitter, our personal social media and everywhere else we can, regarding our closure. So you’d bet we will be sharing when anything changes.
“Can I come to your house and try on stuff?” Let’s make some arrangements. Our situation working from home is not ideal, but if you email us, we can work with you to find the best fit on the “hard to shop online” items, eg. skate gear, skate services, skates etc. Email us at [email protected] **UPDATED due to the current Province-wide stay at home order, we are suspending arrangements to try on skates temporarily**
I’m new to roller skating! How do I start? – Let’s find out your skate size first! Check out our instructions on how to do this under our “Help Topics”, titled “Roller Skate Sizing”. Click here for a direct link! Send us your measurements at [email protected] We will reply to your email very quickly – providing your “skate size”.
“Pre-order” – This is an option as a way to stand in line. There is a wait time depending on the item pre-ordered. The wait time, if known, is stated in the description. If there is no date stated on the description of the eta, the wait time is unknown.
“Indoor vs. outdoor roller skates” – All roller skates can be made to go either inside or outside. The durometer of the wheels determines this.
“Durometer” a method of measuring the hardness (or softness) of wheels. The lower the number (78A – soft), the softer the wheel. The higher the number (101A – hard), the harder the wheel. Soft wheels will go over pebbles, rough asphalt and other rough surfaces. Soft wheels can transfer from outdoors to indoors. Hard wheels will not go over pebbles, etc., and are meant for indoors only.
“What tool do I need for my skates?” – this all depends on your plate – tell us what skates or plates you have, and we can help with tool options for changing your toe stops, adjusting your trucks and wheels.
“I’m having a hard time crossing over and transitioning (turning), can you help?” – Yes. Your skates might need a simple adjustment. Your trucks can be adjusted by ¼ turn loose at a time (lefty loose, righty tight). The trucks determine your action, and can help you be more agile. Loosen too much until they wiggle, and that is not good. If this is what you prefer, please consider changing your cushions to something softer.