“Can you hold items?” – We do not hold or reserve any items.
“I added myself to a waitlist, when can I expect to receive this item?” – Our waitlist is not a hold. Our waitlist option will email you when we have added more stock (which means we physically have that item again), or when we have opened “pre-orders” (Which means we are expecting to receive an item, however do not have possession of that item yet. We may reserve an item as payment is pending, however this is the only exception.
“Available on backorder” – We do not have it physically in stock, however we can order from our supplier. During COVID-19, we can only provide an estimate for these items. Please refrain from ordering items on backorder if you need the item right away.
“Is your store open?” No, not since March 16th. We were forced to close due to the pandemic and we have not reopened. Our Pro Shop is normally located INSIDE a community centre in London Ontario. Our reopening is at the mercy of this pandemic, and the decision will be 100 percent up to the City of London Ontario. We took our entire store home located in Wellesley Ontario. For now, we work from our home fulfilling online purchases only. When we open, we will be yelling it from the treetops. We have posted on Google, Facebook, Instagram, Twitter, our personal social media and everywhere else we can, regarding our closure. So you’d bet we will be sharing when anything changes.
“Can I come to your house and try on stuff?” This is hard for us to answer. We WANT to say yes, but we have to say no. We are also self-isolating and this is our family home. We will do our best to find out your sizing and have worked to provide sizing charts to accommodate this situation. It’s not ideal, but remember – roller skating is not an essential service. Perhaps it is for mental health, however we have to also consider our family’s health.
I’m new to roller skating! How do I start? – Let’s find out your skate size first! Check out our instructions on how to do this under our “Help Topics”, titled “Roller Skate Sizing”. Click here for a direct link! Send us your measurements at firstname.lastname@example.org We will reply to your email very quickly – providing your “skate size”.
“Pre-order” – This is an option as a way to stand in line. There is a wait time depending on the item pre-ordered. The wait time, if known, is stated in the description. If there is no date stated on the description of the eta, the wait time is unknown.
“Indoor vs. outdoor roller skates” – All roller skates can be made to go either inside or outside. The durometer of the wheels determines this.
“Durometer” a method of measuring the hardness (or softness) of wheels. The lower the number (78A – soft), the softer the wheel. The higher the number (101A – hard), the harder the wheel. Soft wheels will go over pebbles, rough asphalt and other rough surfaces. Soft wheels can transfer from outdoors to indoors. Hard wheels will not go over pebbles, etc., and are meant for indoors only.
“What tool do I need for my skates?” – this all depends on your plate – tell us what skates or plates you have, and we can help with tool options for changing your toe stops, adjusting your trucks and wheels.
“I’m having a hard time crossing over and transitioning (turning), can you help?” – Yes. Your skates might need a simple adjustment. Your trucks can be adjusted by ¼ turn loose at a time (lefty loose, righty tight). The trucks determine your action, and can help you be more agile. Loosen too much until they wiggle, and that is not good. If this is what you prefer, please consider changing your cushions to something softer.