Definitions and Frequently Asked Questions

“Available on backorder” – We do not have it physically in stock, however we can order from our supplier.  During COVID-19, we can only provide an estimate for these items.  Please refrain from ordering items on backorder if you need the item right away.


“Pre-order” – This is an option as a way to stand in line.  There is a wait time depending on the item pre-ordered.   The wait time, if known, is stated in the description.  If there is no date stated on the description of the eta, the wait time is unknown. 


“Indoor vs. outdoor roller skates” – All roller skates can be made to go either inside or outside.  The durometer of the wheels determines this.  


“Durometer” a method of measuring the hardness (or softness) of wheels.  The lower the number (78A – soft), the softer the wheel.  The higher the number (101A – hard), the harder the wheel.  Soft wheels will go over pebbles, rough asphalt and other rough surfaces.  Soft wheels can transfer from outdoors to indoors.  Hard wheels will not go over pebbles, etc., and are meant for indoors only.


“What tool do I need for my skates?” – this all depends on your plate – tell us what skates or plates you have, and we can help with tool options for changing your toe stops, adjusting your trucks and wheels.


“I’m having a hard time crossing over and transitioning (turning), can you help?” – Yes.  Your skates might need a simple adjustment.  Your trucks can be adjusted by ¼ turn loose at a time (lefty loose, righty tight).  The trucks determine your action, and can help you be more agile.  Loosen too much until they wiggle, and that is not good.  If this is what you prefer, please consider changing your cushions to something softer.  

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